Incidents reported on status page for Department 7 Ltd https://status.department7.co.uk/ https://d1lppblt9t2x15.cloudfront.net/logos/67290a34dd488199c352dd961bbedd65.png https://status.department7.co.uk/ en https://status.department7.co.uk/ Wed, 01 Jul 2026 19:47:48 +0000 https://status.department7.co.uk/#45457596c78983c8b72329bd5b4d978d49dfd905e78ed498b626abd654d79182 Hudu Instance recovered https://status.department7.co.uk/ Wed, 01 Jul 2026 19:46:27 +0000 https://status.department7.co.uk/#45457596c78983c8b72329bd5b4d978d49dfd905e78ed498b626abd654d79182 Hudu Instance went down https://status.department7.co.uk/incident/920761 Sun, 14 Jun 2026 07:00:06 -0000 https://status.department7.co.uk/incident/920761#570021fe9e59826049e80252a0eb1c3384258452d7be14516be3e5f4e5f022a0 We will be performing maintenance and updates on our primary network infrastructure to ensure continued service quality and resilience. Scope of Work Firmware updates on Primary Edge Switches Firewall software upgrade Impact This maintenance window should be considered ‘at risk’. Any potential impact to customer services is expected to be minimal and not exceed 5 minutes. https://status.department7.co.uk/ Wed, 10 Jun 2026 20:33:41 +0000 https://status.department7.co.uk/#1bfeeab2ee68cfc16535bd8063dcd47cd269ff10a746376535dcae7ae6f9ff33 Hudu Instance recovered https://status.department7.co.uk/ Wed, 10 Jun 2026 20:32:26 +0000 https://status.department7.co.uk/#1bfeeab2ee68cfc16535bd8063dcd47cd269ff10a746376535dcae7ae6f9ff33 Hudu Instance went down https://status.department7.co.uk/ Fri, 05 Jun 2026 01:03:48 +0000 https://status.department7.co.uk/#561c9783ee5c17c0d0e5445e7036ce6538c7c1bd4315bceec31317e8d06a9c37 ping Datacenter Management Connection recovered https://status.department7.co.uk/ Fri, 05 Jun 2026 01:02:07 +0000 https://status.department7.co.uk/#561c9783ee5c17c0d0e5445e7036ce6538c7c1bd4315bceec31317e8d06a9c37 ping Datacenter Management Connection went down https://status.department7.co.uk/ Fri, 15 May 2026 00:01:37 +0000 https://status.department7.co.uk/#337a150a3f5213e0f795e91a5426dcac5a5732cf793f47e9ee54ab1e53ea2c26 Hudu Instance recovered https://status.department7.co.uk/ Thu, 14 May 2026 23:59:35 +0000 https://status.department7.co.uk/#337a150a3f5213e0f795e91a5426dcac5a5732cf793f47e9ee54ab1e53ea2c26 Hudu Instance went down https://status.department7.co.uk/ Wed, 06 May 2026 15:06:43 +0000 https://status.department7.co.uk/#fa4f1f499c12c5c95ce108316d0c0fe121dfa27a9546e30aa1738fc8633e0f38 Department 7 Website recovered https://status.department7.co.uk/ Wed, 06 May 2026 15:06:17 +0000 https://status.department7.co.uk/#fa4f1f499c12c5c95ce108316d0c0fe121dfa27a9546e30aa1738fc8633e0f38 Department 7 Website went down https://status.department7.co.uk/ Tue, 28 Apr 2026 22:55:38 +0000 https://status.department7.co.uk/#678f9d24be8ff51a2e06b47ac121ba9ecd389fcffa072665df2c10808df8d876 Hudu Instance recovered https://status.department7.co.uk/ Tue, 28 Apr 2026 22:54:24 +0000 https://status.department7.co.uk/#678f9d24be8ff51a2e06b47ac121ba9ecd389fcffa072665df2c10808df8d876 Hudu Instance went down https://status.department7.co.uk/incident/816936 Sat, 07 Feb 2026 08:00:43 -0000 https://status.department7.co.uk/incident/816936#76249205b36a330a9da676873f39b7a63ec06abfc34fd958eb2dbf83b2e845d8 We will be performing maintenance and updates on our management network to ensure ongoing quality of service and resiliency. Work to be carried out Primary Edge Switches firmware update and Firewall Software Upgrade Please treat this window as' at risk', though it is considered a low-risk operation that will not impact customer services. https://status.department7.co.uk/incident/804158 Sun, 18 Jan 2026 10:00:38 -0000 https://status.department7.co.uk/incident/804158#36dbaefcbdb360f963b79c065c06cb92f9273570bff846eef4307f06516881cc We will be performing maintenance and updates on our management network to ensure ongoing quality of service and resiliency. Work to be carried out Primary Edge Switches firmware update. Please treat this window as' at risk', though it is considered a low-risk operation that will not impact customer services. https://status.department7.co.uk/incident/799459 Sun, 11 Jan 2026 10:00:39 -0000 https://status.department7.co.uk/incident/799459#dae07df1a9433348b840758348898986e65d92b7da6bd988549e114661b22e0d We will be performing maintenance and updates on our management network to ensure ongoing quality of service and resiliency. Work to be carried out Primary Edge Switches firmware update. Please treat this window as' at risk', though it is considered a low-risk operation that will impact customer services for 1-2 mins while they reboot. https://status.department7.co.uk/incident/741823 Sun, 19 Oct 2025 08:00:33 -0000 https://status.department7.co.uk/incident/741823#3444d33e2c6358073ba823eae0ac45a1e72c99a46669d196f6d6d864288bb06d We will be performing maintenance and updates on our management network to ensure ongoing quality of service and resiliency. Work to be carried out Primary Edge Firewall firmware update. Please treat this window as' at risk', though it is considered a low-risk operation that will not impact customer services. https://status.department7.co.uk/incident/435349 Sun, 29 Sep 2024 07:30:00 -0000 https://status.department7.co.uk/incident/435349#5867d77d6a60d979e780c37b71dddedd060882f5c4bc51773763b188310d6b46 We will be performing maintenance and updates on our core network to ensure ongoing quality of service and resiliency. Work to be carried out Core firewall cluster firmware update. Please treat this window as 'at risk', though it is a medium-risk operation that may impact customer services for a brief period of fewer than 2 mins due to convergence. https://status.department7.co.uk/incident/435348 Fri, 27 Sep 2024 20:00:00 -0000 https://status.department7.co.uk/incident/435348#595007c527e7ec75fd5776f77124ee8b77e735b9f6fbae51048bcddea2dcd04a We will be performing maintenance and updates on our management network to ensure ongoing quality of service and resiliency. Work to be carried out Management Edge firewall firmware update. Please treat this window as' at risk', though it is considered a low-risk operation that will not impact customer services. https://status.department7.co.uk/incident/408867 Thu, 08 Aug 2024 19:00:00 -0000 https://status.department7.co.uk/incident/408867#52d2a75fd3deedcfca1627b16097bbebc2d769305c164c21df338bcb71c5abf0 Our data centre provider is performing maintenance and updates on their core network to ensure ongoing quality of service and resiliency. Work to be carried out Cisco SMU patch deployment Further HA capabilities to internal firewall nodes Virtual line card adjustments within Data Hall 1 (NLE) Please treat this window as' at risk', though it is considered a low-risk operation that will not impact customer services. https://status.department7.co.uk/incident/391410 Sun, 30 Jun 2024 07:45:00 -0000 https://status.department7.co.uk/incident/391410#9a3afb48e288ef6abb4f60721df7b7eb1ea51c7204f8ede64f5fb6d130541b45 The DDoS routing issue has now been fixed, and services should now be online. We will monitor the situation over time. https://status.department7.co.uk/incident/391410 Sun, 30 Jun 2024 07:37:00 -0000 https://status.department7.co.uk/incident/391410#319d63769f8a1925a2f47bad5ec0857127d573e786295ae1107001f6495b8a0d Our DDoS scrubbing provider can see and agree with the routing issue affecting the clean traffic return, and this has now been escalated from within their SOC to their NOC with a P1 priority attached. https://status.department7.co.uk/incident/391410 Sun, 30 Jun 2024 07:12:00 -0000 https://status.department7.co.uk/incident/391410#c8c1518c336337b51784bb4631968d9bb282f4e0aff24a898ace8e4eeca48c41 Please note as of 06:55 UK time, we are experiencing a DDOS attack, this is being partially mitigated and is currently under investigation. https://status.department7.co.uk/incident/370370 Sat, 01 Jun 2024 18:00:00 -0000 https://status.department7.co.uk/incident/370370#d3abc9b3a33efc03de9b6f0a25c35a85b03d312a9060b597806369793796b8ab Maintenance completed https://status.department7.co.uk/incident/370370 Sat, 01 Jun 2024 06:00:00 -0000 https://status.department7.co.uk/incident/370370#ead3f65a2438d61fe7963acf05ae019c9fd05f38e0e8ad6649e463a5923cb454 All services will be down for migration to new datacenter for a minimum of 4 hours.